The acronym CRO stands for what role?

• A. Cardiopulmonary Resuscitation
• B. Crew Resource Management
• C. Child Restraint System
• D. Complaint Resolution Official

Answer: (D)

The main idea here is recognizing which term describes a person in a specific passenger-service role. A CRO refers to a Complaint Resolution Official, the individual whose job is to handle passenger concerns, document issues, coordinate with crew and ground teams, and ensure follow-through to resolve problems. This is a distinct role focused on service recovery and customer relations, not a procedure or piece of equipment.

Cardiopulmonary Resuscitation is a life-saving procedure, not a role you’d assign to someone as a duty in everyday passenger service. Crew Resource Management is about teamwork and decision-making among crew members, not a title for a single position. The Child Restraint System is equipment used for securing a child passenger, not a personnel role.